1. Product Overview
Company develops solutions for chronic care doctors and patients to better manage their disease and increase the quality of life. Company is constituted by team of warriors from Physicians and Technology professionals supported by Patient community to transform eco-system into a Platform.
QuiqRx platform is a cloud hosted solutionthat supports web and mobile devices. It connects stake holders to collaborate and manage the chronic disease effectively. The stakeholders for this platform are Doctors, Shadow Doctors, Patients, Health-coaches, Care-takers, Care-givers etc. Some of the QuiqRx features are listed below.
2. Quality of Service
The Company technical team will apply appropriate Quality of Service (QoS) measures to main high QoS.
2.1. Software Quality
To deliver high quality software to the Client containing as few defects as is practical. Defectscan include the following:
Company is using high performance systems in gaining maximum transaction throughput. Company architecture allows system to yield the set performance measures even in case of increased transactions.
Company system architecture created to handle increased load, still responds within the acceptable limits. As Company system is running under cloud environment, Vertical/Horizontal scaling is not a big issue.
Company system is designed to ensure the integrity and consistency of the Product and all its transactions. In case of increased load, system continues to process requests and handle transactions as accurately as it did before the load increased.
Company system is built under reliable environment with redundant components and failover to ensure high availability of the product. Company ensures that 24*7 availability of its solutions/resources.
2.5.1. Planned Outages
2.5.2. Un-Planned Outages
Company system is developed using open systems standards of low coupling and modularity, which is having an ability to correct flaws in the existing functionality without impacting other components of the system.
3. Confidentiality Statement
This document contains confidential and proprietary information of the Company and Client which must be kept confidential. Duplication or use other than for intended purposes without written agreement is strictly prohibited. This document must be returned to the Company in the event such an agreement is not enacted.
Company will ensure that the data and information on our system is secure including ensuring company employees only have access to data on a need to know basis; however, it's CLIENT’s responsibility to secure the devices via which COMPANY is accessed.
Company will protect the privacy of the all the data in the system and will ensure the information about Client or Client’s doctors, the identity of the patients or yourself will never be made available to anyone outside company without your explicit permission.
4. Payment Terms
100% Payment should be paid before commencement of the services.
This Agreement and any applicable Service Levels do not apply to any Company performance or service issues:
During the term of this Agreement, both parties agree that they will indemnify the otherparty and its managing directors, employees, agents and authorized representatives forany liability or expense due to claims arising out of or in connection with the other party'sor its employees', agents' or representatives' (i) performance of the services or the fault ornegligence thereof; or (ii) bodily injury, including death, to any person, or (iii) damage tothe property of any person, firm or corporation to the extent that such injury or damageshall have resulted from the willful or negligent acts or omissions of the other party or itsofficers or employees in connection with the performance of other party's obligations underthis Agreement. This provision shall survive termination and expiration of this Agreement.Indemnification : Both parties agree that they shall at their own expense, indemnify andhold harmless the other Party, its subsidiaries, affiliates or assignees, and their managingdirectors, directors, officers, employees and agents and defend any action brought againstsame with respect to any claim, demand, cause of action, debt or liability, includingattorneys' fees, to the extent that it is based upon a claim that the services, equipmentand software used hereunder infringe or violates any patents, copyrights, trade secrets,licenses or other property rights of any third party. Client may, at its own expense,assist in such defense if it so chooses, provided that the other Party controls such defenseand all negotiations relative to the settlement of any such claim. Client shall promptlyprovide the other Party with written notice of any claim which Client believes fallswithin the scope of this paragraph. This provision shall survive termination and expirationof the Agreement.
7. Other Terms & Conditions
Covenant not to Transfer. For the sake of clarity, given that the Company shall own all the deliverables exclusively, Clients hereby covenants and agrees it shall not, either directly or indirectly, reproduce or otherwise use the platform or any part thereof for another customer or otherwise, other than purposes of this agreement Amendments and waivers. Any term of this agreement may be amended or waived only with written consent of Client and an authorized representative of the company through manually signed by both Parties. Sole Agreement This Agreement constitutes the sole agreement of the parties (whether oral or written, express or implied) and supersedes oral negotiation and prior writings with respect to the subject matter hereof otherwise. Notices Any notice required or permitted by this agreement shall be in writing and shall be deemed sufficient upon receipt, when delivered personally or by courier, overnight delivery service or confirmed facsimile transmission,48 hrs after being deposited in the regular mail as certified or registered mail (airmail if sent Internationally) with postage prepaid, if such notice is addressed to the party to be notified as such party’s address or facsimile number, or subsequently modified by written notice. Choice of Law The validity, interpretation, construction, and performance of this agreement shall be governed by laws of the state of Telangana, without giving effect to the principles of conflict of laws. The parties herby expressly acknowledge and agree that to the extent an alternative body of law could be construed to apply to or govern this agreement, it is hereby disclaimed. Counterparts. This agreement may be executed in counterparts, each of which shall be deemed in original, but all of which together will constitute one and the same agreement. Survival The rights and obligations of the parties under this agreement which by their nature are intended to continue beyond termination or expiration of this agreement, shall survive the termination or expiration of this agreement